Sheila Heen (TGLS 2015) says that feedback sits at the intersection of two human needs: 1) the need to learn and grow and 2) the desire to be accepted just as we are. In the video below, she describes the three triggers that often block us from receiving feedback well. As you prepare to give or receive year-end evaluations, these are great concepts to keep in mind.

Sheila Heen is the founder of Triad Consulting Group and a Lecturer on Law at Harvard Law School. This post originally appeared on the Harvard Business Review website here.

Leave a Reply